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The Impact of IoT on CRM, from Smarter Data Collection
to Better Customer Engagement

Proceedings

The Impact of IoT on CRM, from Smarter Data Collection
to Better Customer Engagement

Proceedings

Cite this:
HARKAI, A. (2025). The Impact of IoT on CRM, from Smarter Data Collection to Better Customer Engagement. In Proceedings of the International Conference on Economics and Social Sciences. The International Conference on Economics and Social Sciences. Editura ASE. https://doi.org/10.24818/ICESS/2025/018

018-Harkai-221-236

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The 9th ICESS
18-19 June 2026

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